Return & Exchange

Cancellation
You can contact us at any time before your order is classified as “executed” on our online product tracking system, to cancel or change the order. If you do so, we will do the following at your request: (i) cancel the application for free and return the full amount paid to you; (ii) do our utmost to change it, as the inventory is available, and any price adjustments. If the order has been processed, please wait for the product to be delivered and use the return process. Our team has the right to cancel your order if you have chosen the payment method in cash upon receipt, and we have not responded to our attempts to contact you to confirm the order before delivery.

RETURNS

  1. The table below sets out our return policy with respect to certain product categories:
    Return Return (Possibility) Return Condition

    You have received a wrong product;

    You have received a product that is not as described on the Site; or

    You have received a damaged product.

    Yes

    For refurbished products, you must return the product within seven (7) days of receipt of shipment.

    Product is unused, in original unbroken packaging and includes all tags.

  1. Your Refund:
    1.  For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:

      In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.

      1.  if the products are faulty or not as described on our Site; or
      2.  if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
  2. Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
    1.  if you paid by cash on delivery, we will issue a refund to your wallet; or
    2.  if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.

  1. Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
    1.  if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
    2.  if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team; or
    3.  if you have cancelled your order before shipping, an automated refund will be provided back to you.